RETURNS &
REFUNDS

We accept returns for items that arrive in a condition that isn't what you paid for:

• Damaged in transit (cracks, breaks, crushed packaging)
• Print defect (layer separation, significant warping, structural failure)
• Wrong item sent

Note: minor surface characteristics like layer lines and slight texture variation are normal features of FDM 3D printing, not defects.

You have 7 days from the date of delivery to contact us about a return. After that window, we're unable to process a refund. If you're unsure when your order was delivered, check your order confirmation email or your order status page.

1. 1
   Email [email protected] with the subject line "Return Request — [your order number]"
2. 2
   Include 1–2 clear photos showing the defect or damage
3. 3
   We'll reply within 1 business day with a prepaid Canada Post return label
4. 4
   Pack the item and drop it off at any Canada Post location
5. 5
   Your refund is processed within 3–5 business days of us receiving the return

Once we process your refund, how long it takes to appear depends on your payment method:

• PayPal — 1–3 business days
• Credit or debit card (Square) — 5–10 business days depending on your bank

You'll receive an email confirmation once the refund has been issued on our end.